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PRIVACY POLICY

AquaMarin knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting www.aquamarin.com.sg , you are accepting the practices described in this Privacy Notice.

 
1. Commitment to Privacy

Your privacy is important to us. To safeguard your privacy we provide this notice explaining:

a. our online information practices.

b. the choices you can make about the way your information is collected and used.

c. communications from AquaMarin.

2. Limiting collection

The types of personal information we collect include all the information entered on the Order Form pages: shipping and billing name and address, email address, phone number and credit card information; and/or from a promotion quiz, e-newsletter or other marketing means organize by AquaMarin via our web portal. Only the necessary personal data is collected from customers' for business purpose. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purpose identified.

3. Opt-in Communications

When you establish an Email Sign Up, your account automatically indicates that you want to receive promotional information from AquaMarin regarding news about our products, services and events. In addition, it automatically indicates that you would like to be informed about special offers, products and free samples from AquaMarin's partners. Out of respect for the privacy of our users, you may opt-out of receiving these communications by sending an email to info@aquamarin.com.sg to request to remove yourself from the mailing list.

4. Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that AquaMarin offers its customers

5. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent

We use the information you provide when placing an order, to process and complete that order. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

In addition, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.

6. Disclosure of Personally Identifiable Information

6.1. We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all users that we would be accountable for our organisation's compliance to our Privacy Policy.

6.2. Should there be a requirement for data are to be transferred to someone (other than the individual or the organisation or its employees), we will take reasonable steps to ensure that the data which is to be transferred will not be processed inconsistently with this Model Code.

6.3. The identity of the person(s) designated by our organisation to oversee the organisation's compliance with the principles shall be made known upon request.

6.4. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.

6.5. We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

6.6. At AquaMarin, protecting your information is a priority. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and workflow procedures to safeguard and secure the information we collect online. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

7. Protection of Minors

7.1. Children (users under the age of 18 years) are not eligible to use our services or purchase any products online unsupervised.

7.2. We request that children do not submit any personal information to us online. If you are under the age of 18 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.

8. Links

This Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.

9. Contact Information

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns, please contact us by info@aquamarin.com.sg.

Welcome to Aquamarin Aquatic Pets

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FAQs

R Returns and Exchange
D Delivery

Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.

  1. All items should be in original condition, unopened.
  2. To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
  3. A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
  4. [CLEARANCE] is not eligible for refund/exchange.

Exchanging/Refunding of Items:

  1. We can pick up the items & bring it back to our warehouse - service fee $15
  2. We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
  3. You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
  4. Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.

How long does Petmart Online take to deliver after I’ve placed my order?

  • Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
  • Orders that require exchange may take an extra 1-2 days to deliver.

Delivery

  • Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.

Can I opt for self-collection?

  • No!
    As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.

Drop Off

  • Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.